Progressive Solutions

Service Innovations

People Counters

Understanding visitor patterns at different times helps optimise staff planning and potential spends. By identifying peak times throughout the week, you can ensure adequate staffing, especially for services that require extra attention such as a block of washrooms within a shopping centre. Foot traffic insights and time of day analysis enable efficient scheduling and targeted promotions, which in turn can reduce service cost labour and materials which in turn saves our client money and improves customer service and customer experiences.

Onsite Satisfactions Trends

In certain assignments BlueFrog want to engage with every customer to ensure that the visitor experience is how it should be. By installing touch point readers, we can target the right customers at the right moment and ascertain user behaviour. Simply by pressing a button visitors can give feedback on their experience, and this gives us the vital information that can measure our performance and identify any improvements that need to be made. The system also provides valuable feedback data to our clients.

Safe High-Level Cleaning

The use of scaffold towers, ladders and MEWPS are all deemed as health and safety nightmares with the possible outcomes and the high costs involved. At BlueFrog we provide a high-level cleaning service which can be done with two feet firmly on the ground. Our equipment negates the need for expensive access equipment and requires very little disruption. We can clear dust and debris from the interior of a building structure up to 12 metres, we can clear exterior gutters of moss and foliage which will stop water penetration into a building and causing mould and damp. We can survey internally and externally up to 12 metres using a camera to obtain information or identify building damage.

Any of the services can be carried out by a single operative at any time following our Risk Assessment for the task. Beyond immediate health concerns, high level dusting plays a crucial role in preventative maintenance. It helps protect equipment and surfaces from the damaging effects of dust buildup, ultimately extending the lifespan of assets within a commercial space.

Anura Service App

Is perfect for tracking cleaning activities for remote and mobile teams. It provides our clients with a close inside view of how the BlueFrog cleaning is performing. We use a unique smartphone app which is robust in its operation providing a near real time view of cleaning performance (always dependent upon mobile network connectivity – however no data is lost, only delayed in its reporting!). We configure the app to provide a list of cleaning actions required at each location according to the cleaning rota. The app is entirely flexible in terms of what we need to be communicated to our team and reported back for our client.

Even as a “lowly” cleaning service provider, we pride ourselves in using modern technological ways to deliver our services to our clients. Using NFC technology, our smartphones will “read” strategically placed RFID tags, to confirm the exact time and date our operative was on site. The app provides the options to confirm service delivery and prompt questions for variable tasks or site enquiries. The app becomes really powerful when used to capture building issues, safety hazards or other local concerns – all supported by attached time stamped photos to give irrefutable proof of the field situation.

All captured data from the app is send as a report email early the next day to specified client recipients. For critical managers, BlueFrog provides the ability for portal access to interrogate all their reported data from the beginning of the service. This is invaluable for query searches aimed at determining which elements of the service may have changed enabling our delivery to be adapted and stay current as requirements change.

Our clients benefit from Anura in many ways

Secure reporting back of field captured data to confirm completed cleans
Photographic evidence (time and date stamped) for irrefutable confirmation
Readily adaptable and amendable to communicate last minute requirements
Reporting back building and field issues for client attention and response
Analysis of all captured data so constructive changes can be made to benefit future service delivery
Cost saving solutions for washrooms